How do I know if a lender is legitimate?
California: verify at dfpi.ca.gov/licensees. Arizona: check difi.az.gov. Legitimate lenders provide their license number, disclose all fees in writing before you agree, never ask for upfront payments, and don't guarantee approval before seeing your documents. If any of these are missing, stop.
What are signs of a payday loan scam?
Guaranteed approval before you submit anything. Upfront fees required before funding (legitimate lenders deduct fees from the loan). Loan amounts above state maximums ($300 CA, $500 AZ). No license number provided. Pressure to decide immediately. No physical address or verifiable contact information.
A collector is threatening me—what do I do?
If they threaten arrest, jail, or criminal charges for a payday loan: that's illegal under the Fair Debt Collection Practices Act and both CA and AZ state law. Document the threat (date, time, what was said). Report to: CFPB (consumerfinance.gov/complaint), your state attorney general, and the FTC. You owe the debt, but they can't threaten crime.
Can I complain about a lender?
California: file at dfpi.ca.gov/file-a-complaint. Arizona: file with the Department of Insurance and Financial Institutions. Also report to the CFPB at consumerfinance.gov. Complaints about fees above state caps, unauthorized debits, or harassment trigger regulatory investigations that can result in license revocation.
What if I'm stuck in a cycle of payday loans?
California and Arizona's no-rollover rules help, but you can still borrow, repay, borrow again every cycle. Breaking the cycle: stop borrowing (this is the hard part), call 211 for emergency assistance to cover the gap, contact a non-profit credit counselor through NFCC (nfcc.org) for free guidance, and build even $200 in savings to buffer the next emergency.